Luxury close to nature

Attachment with implemented changes.
In the interest of our guests’ health we have implemented necessary procedures, compliant with the guidelines of health protection authorities (WHO, Ministry of Health, Main Sanitary Inspectorate) We are constantly monitoring the guidelines and, in case of any changes, we update our procedures. Please read our new hotel rules.

Before the check-in

  • 3 days before your check-in you will be contacted on the phone to answer some questions about your health. In the interest of our employees and guests’ health, if there is any reasonable doubt about your health we have the right to cancel your reservation and ask you to change the date of your arrival. On arrival you will be asked to sign the survey.
  • We reserve the right to check your body temperature.
  • In case of any visible symptoms, like temperature over 38 degrees Celsius persistent cough, breathing difficulties, you will not be able to check in to our Hotel. Any person with the symptoms described above will be asked to go to the nearest infectious disease ward with their own means of transport to consult a doctor or to contact emergency services on 999 or 112.

At the Hotel

  • While checking in only members of the same family can stay at the reception.
  • Within all the facilities (except rooms) Guests are required to keep minimum 1,5 metre distance from each other.
  • Guests who stay in the common area of the Hotel must wear face masks. You can buy face masks at the reception.
  • Only persons staying in the same room can travel on the elevators at a time.
  • All payments must be made by card or BLIK.
  • Hand sanitisers are available across the Hotel.
  • In common areas all most frequently touched surfaces (like doorhandles, light switches, handles, armrests and other flat surfaces) will be disinfected.
  • All common areas are regularly ventilated and irradiated with UV-C lamps.
  • Staff will serve the Guests wearing face masks or visors.

Rooms – cleaning

  • Our staff does not tidy up personal belongings, for example clothes.
  • No evening service
  • All the leaflets, newspapers and magazines will be removed.
  • After every stay the room is disinfected and sanitized with UV light and thoroughly ventilated.


  • Restaurants, cafes and bars are closed until further notice.
  • Room service is available for guests until 10.00 pm. To place the order please call 434.
  • Ordering and bringing food from outside food vendors is prohibited.

SPA Centre

  • Open from 7 a.m to 10 p.m.
  • At the SPA Centre, apart from the swimming pool, guest will be able to use dry sauna, fitness room and cardio studio only.
  • Routine disinfection will be performed according to the schedule.

Skin Care Institute

  • Open from 9 a.m to 9 p.m. within sanitary regime.
  • At the Skin Care Institute reception maximum two people and the staff are allowed.
  • Please come to the treatments at the precise time without any accompanying persons. You should wear hotel robe and slippers.
  • Within the premises of the Skin Care Insitute no mobile phones are allowed.
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